Outage in Doxy.me

Patients not appearing in waiting room queue

Resolved Major
October 25, 2024 - Started about 2 months ago - Lasted about 11 hours
Official incident page

IsDown continuously monitors the Doxy.me status page and multiple sources to provide up-to-date information. Check back with us for the latest Doxy.me uptime status.

Outage Details

We’re aware that patients are not appearing in their provider’s waiting room queue, and we are actively investigating the issue. We will provide updates as soon as we have more information. Thank you for your patience.
Components affected
Doxy.me API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/25/2024 11:28AM

We recently encountered an issue that prevented patients from appearing in their provider’s waiting room queue. This issue has now been resolved, and patient check-in is functioning as expected. We will provide a post-mortem report in the coming days.

MONITORING about 2 months ago - at 10/25/2024 10:02AM

System is returning back to normal. We are continuing to monitor the situation.

INVESTIGATING about 2 months ago - at 10/25/2024 12:36AM

We’re aware that patients are not appearing in their provider’s waiting room queue, and we are actively investigating the issue. We will provide updates as soon as we have more information. Thank you for your patience.

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