Outage in Dragon (US)
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
A service disruption lasting approximately 1.9 hours affected Dragon Medical One (DMO) and DAX Copilot in the US datacenter, preventing users from logging in via Auth0-based SSO with a "User Authentication failed" error. Affected components included DAX Copilot for Epic Summary Generation & Delivery, the Dragon Medical One Desktop App, and Nuance Management Center. Microsoft remediated the issue and confirmed full resolution after a brief monitoring period.
Microsoft has identified and is actively troubleshooting an issue affecting DMO and DAX Copilot for DMO within our US datacenter.
More details will be provided when information is available.
Components affected
Dragon (US) Nuance Management Center Dragon (US) Dragon Medical One Desktop App w/ Copilot - Login Dragon (US) DAX Copilot for Epic - Summary Generation & DeliveryTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 09/10/2026 09:10PM
This incident has been resolved.
MONITORING
4 days ago - at 09/10/2026 08:57PM
We are continuing to monitor for any further issues.
MONITORING
4 days ago - at 09/10/2026 08:53PM
Microsoft has remediated a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter.
Symptoms may have included:
When launching DMO using Auth0 based SSO, users receive an error stating:
- User Authentication failed; please contact your administrator
We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership.
IDENTIFIED
4 days ago - at 09/10/2026 08:15PM
Microsoft has identified a service disruption affecting Dragon Medical One (DMO) and DAX Copilot for DMO Auth0 based SSO logins in our US datacenter.
Symptoms:
When launching DMO using Auth0 based SSO, users receive an error stating:
- User Authentication failed; please contact your administrator
We will provide additional updates as more information becomes available.
We apologize for any inconvenience this issue may have caused and appreciate your continued patience and partnership as we work to fully restore normal service levels.
IDENTIFIED
4 days ago - at 09/10/2026 07:26PM
We are continuing to work on a fix for this issue.
IDENTIFIED
4 days ago - at 09/10/2026 07:20PM
Microsoft has identified and is actively troubleshooting an issue affecting DMO and DAX Copilot for DMO within our US datacenter.
More details will be provided when information is available.
Latest Dragon (US) outages
Possible DAX/Dragon Copilot Impact - 17 days ago
Identified DAX/Dragon Copilot Impact - 17 days ago
DAX Copilot for DMO failing to provide summary - about 1 month ago
Issue with Accessing the support team via Phone - about 1 month ago
Possible DAX/Dragon Copilot Impact - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
