Outage in DreamHost

Data Restoration on pdx1-shared-a2-13

Resolved Minor
March 18, 2025 - Started about 1 month ago - Lasted 28 days

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Outage Details

Our Technical Operations team is currently investigating connectivity issues affecting one of our shared web servers, pdx1-shared-a2-13. We are actively monitoring the situation and will provide periodic updates as more information becomes available.

Our technical operations and data center personnel are working on restoring services. We are in the process of recovering data, and while some sites may begin loading as restoration progresses, there may be intermittent performance impacts. At this time, we do not have an estimated resolution time, but we will continue to share updates as soon as we have more details.

Thank you for your patience while we work to restore full functionality.
Latest Updates ( sorted recent to last )
about 1 month ago - at 03/18/2025 03:54PM

Our Technical Operations team is currently investigating connectivity issues affecting one of our shared web servers, pdx1-shared-a2-13. We are actively monitoring the situation and will provide periodic updates as more information becomes available.

Our technical operations and data center personnel are working on restoring services. We are in the process of recovering data, and while some sites may begin loading as restoration progresses, there may be intermittent performance impacts. At this time, we do not have an estimated resolution time, but we will continue to share updates as soon as we have more details.

Thank you for your patience while we work to restore full functionality.

about 1 month ago - at 03/18/2025 04:59PM

Our technical operations teams have discerned the root cause of the downtime on pdx1-shared-a2-13 and have begun restoration of services. Due to the nature of failure, we will be restoring and verifying all data on the server from our backup locations. We are currently loading content for hosted sites from backup servers allowing the majority of sites to load, though there may be intermittent performance impacts while the restoration continues. We do not have an ETA on full resolution but will continue to post updates as new information becomes available.

about 1 month ago - at 03/19/2025 03:46AM

Our Technical Operations team has identified the root cause and is actively restoring pdx1-shared-a2-13 to ensure it is fully functional and properly configured. We are currently restoring content for hosted sites from backup servers, enabling most sites to load, although there may be occasional performance issues during the restoration process. While we do not have an estimated time for full resolution, we will provide updates as more information becomes available.

30 days ago - at 03/19/2025 04:55PM

Our Technical Operations team continues working on restoring full functionality to pdx1-shared-a2-13. The root cause has been identified, and we are actively restoring content from backup servers. Many hosted sites are now loading, though some may experience intermittent performance issues during the restoration process. We will continue to provide updates while monitoring progress of the restoration.

27 days ago - at 03/21/2025 05:21PM

Our Technical Operations team is continuing to restore full functionality to pdx1-shared-a2-13. The root cause was previously identified, and content is being actively restored from backup servers. Many hosted sites are now loading, though some may experience intermittent performance issues during the restoration process. Further updates as to the progress of the restoration will continue to be provided.

25 days ago - at 03/24/2025 09:27AM

Our Technical Operations team is actively working to fully restore functionality to pdx1-shared-a2-13. The root cause has been identified, and content restoration is currently underway using backup servers. While many hosted sites are now accessible, some users may still encounter intermittent performance issues while the restoration is in progress. We will continue to provide updates on the status as more information becomes available.

24 days ago - at 03/25/2025 09:07AM

Our Technical Operations team is actively working to complete the full restoration of pdx1-shared-a2-13. The root cause has been previously identified, and content restoration from backup servers is currently underway. While many hosted sites are now accessible, some users may still encounter intermittent performance issues as the process continues. We will provide ongoing updates as restoration efforts progress.

23 days ago - at 03/26/2025 10:38AM

Our Technical Operations team continues to actively work on the full restoration of pdx1-shared-a2-13. The root cause has been previously identified, and content restoration from backup servers is currently underway. While many hosted sites are now accessible, some users may still encounter intermittent performance issues as the process continues. We will provide ongoing updates as restoration efforts progress.

22 days ago - at 03/27/2025 02:39PM

Our Technical Operations team continues to work on the full restoration of pdx1-shared-a2-13. Content restoration from our backup servers is still underway. Most hosted sites are online, but some users may experience intermittent slowness as the restore continues. We will continue to provide updates as the restoration progresses.

19 days ago - at 03/29/2025 06:59PM

The restoration of shared server "pdx1-shared-a2-13" is still underway, and most sites are back online. You may continue to notice some performance issues as we complete the final stages of the restoration process. Our Technical Operations team is actively monitoring the situation to ensure all services are fully restored and functioning as expected. We’ll continue to share updates as we make progress. Thank you for your continued patience.

18 days ago - at 03/31/2025 09:42AM

Our Technical Operations team continues to actively work on the complete restoration of server pdx1-shared-a2-13. The content recovery process from our backup systems is still in progress. While the majority of hosted sites are currently online, some users may notice occasional slowness during this phase. We’ll continue to share updates as the restoration moves forward.

17 days ago - at 04/01/2025 04:35PM

Our Technical Operations team is now in the final stages of the restoration of server pdx1-shared-a2-13. While the majority of hosted sites remain online, some customers may still experience occasional slowness. We'll continue to share updates as we wrap up this restoration.

16 days ago - at 04/02/2025 04:04PM

Our Technical Operations team is nearing completion of the restoration process for server pdx1-shared-a2-13. While most websites are currently accessible, some customers might still experience intermittent performance issues. We’re closely monitoring the server as we finalize the remaining recovery tasks and will continue to provide updates as we make progress. We appreciate your continued patience.

14 days ago - at 04/03/2025 05:40PM

The restoration of server "pdx1-shared-a2-13" is now in its final stages. Most websites are online, though some customers may still notice occasional slowness as the process completes. Our Technical Operations team continues to monitor performance closely and we’ll continue to provide updates as progress is made.
Thank you for your continued patience.

12 days ago - at 04/06/2025 03:44PM

The restoration of server “pdx1-shared-a2-13” is now in its final stages. Most websites are back online, though you may still experience occasional slowness as the process nears completion. Our Technical Operations team is monitoring performance closely, and we’ll continue to provide updates as progress is made.

10 days ago - at 04/08/2025 02:57PM

The restoration for pdx1-shared-a2-13 is nearly complete! We’re seeing stable performance across most websites, though you might still notice brief slowdowns as our Technical Operations team finalizes our work. We appreciate your continued patience and will continue to share updates as we wrap up this restoration.

7 days ago - at 04/10/2025 08:27PM

Our Technical Operations team continues to work on the restoration of 'pdx1-shared-a2-13', we have reached the last stage of the process and most users on the server are now restored. Most of the services are now back up though you may experience some slowness while the process completes. We appreciate your time and patience during this process, we'll continue to post progress on this situation until all services are fully restored.

6 days ago - at 04/11/2025 05:41PM

As our Technical Operations team continues their work on the restoration of 'pdx1-shared-a2-13' we did want to give the update that they have reached the tail end of the user restoration process. Most users' services should be operational at this time although there may still be slowness while these final users continue their restore. As always we deeply appreciate your patience during this process and we'll continue to post progress on this situation until all services are fully restored and operational.

5 days ago - at 04/12/2025 07:19PM

The restoration of "pdx1-shared-a2-13" remains underway and is now nearing 100% completion. Most customer services are operational, though you may still experience some slowness as the final portions of the restore wrap up. Our Technical Operations team is closely monitoring performance and continuing their work to ensure a full recovery.
We truly appreciate your continued patience and understanding throughout this process. We’ll continue to share updates until all services are fully restored and stable.

4 days ago - at 04/13/2025 07:55PM

All customer websites affected by this incident are now operational, and all data is fully accessible. The background data restoration process has been successfully completed. As we reach the final stages of resolution, our Technical Operations team will continue to closely monitor performance to ensure everything runs smoothly and as expected.

We sincerely appreciate your patience and understanding throughout this incident.

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