Drift Left Hand Navigation Missing for Some Users

The left hand navigation to features within Drift is missing for some users. Access to those features is not impacted but the menu items are not available. The engineering team identified the issue and is working on resolving this.

The engineering team updated our DNS records which has resolved this for the majority of users. Some users are still experiencing issues and we are continuing to monitor as it takes time for DNS records to update based on your IT Network policy or your ISP.

Current workarounds on this:
Update your DNS record to 1.1.1.1 or 8.8.8.8

If the above is not possible, you can navigate to the settings as needed through the direct URL

Conversations: https://app.drift.com/conversations
Settings: https://app.drift.com/settings2/team/teammates
Playbooks: https://app.drift.com/playbooks/list/chat
Reports: https://app.drift.com/reports/playbooks/
Audiences: https://app.drift.com/audiences
Search: https://app.drift.com/search
Prospector/Live View: https://app.drift.com/activity
Video: https://app.drift.com/video
Meetings: https://app.drift.com/meetings/mine

We are still monitoring this situation as DNS records are updated and we continue to hear reports of this being resolved for more users, and we will continue to monitor until we can confirm all reports have users fully able to access Drift. We appreciate your patience while we work on resolving this issue.