Outage in Drip

Subscriber Profiles and Email Series Unable to Load

Resolved Major
September 28, 2023 - Started over 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

Drip is currently experiencing some service interruptions that are impacting the ability to load subscriber profiles and email series lists. Our team is investigating and we will provide an update as soon as we have more information.
Components affected
Drip User Interface Drip Workflows and Rules Drip REST and JavaScript APIs Drip Email Sending Drip New People Adds
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/29/2023 05:00AM

We are happy to report that all systems have returned to normal. If you are still seeing issues with performance, please reach out to our support team via support@drip.com. Thank you for sticking with us!

IDENTIFIED over 1 year ago - at 09/29/2023 01:21AM

We've identified the root of the degradation and believe that an underlying issue with one of our upstream providers is causing delays as well as performance slowdowns. Until that issue has been resolved, we expect performance within Drip to continue to be impacted. Our team is continuing to investigate other solutions and will post additional updates as we have them.

INVESTIGATING over 1 year ago - at 09/28/2023 08:58PM

Drip is currently experiencing some service interruptions that are impacting the ability to load subscriber profiles and email series lists. Our team is investigating and we will provide an update as soon as we have more information.

Latest Drip outages

Event processing delay - about 1 month ago
Delays in workflow triggers and decisions - 5 months ago
Workflow event processing experiencing delays - 8 months ago
Campaign scheduling disabled - 11 months ago
Delays with the User Interface - about 1 year ago

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