Outage in Drip

App Performance Delays Ongoing

Resolved Minor
October 20, 2025 - Started 1 day ago - Lasted about 9 hours
Official incident page

Incident Report

Previously identified service disruptions in our system due to an outage on AWS are ongoing. The team is continuing to monitor. We apologize for any inconvenience this may be causing and will update you as we continue to monitor the situation closely.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/20/2025 10:42PM

We’ve resolved the issue with AWS that has been affecting our systems. All services are now fully operational, and email sends have completed. We’ve cleared the backlog and confirmed that emails are sending normally. Our team will continue to monitor performance to ensure everything remains stable.

MONITORING 1 day ago - at 10/20/2025 10:21PM

Emails are now being sent successfully, though there is a large backlog due to the earlier outage. Messages may take additional time to process as the backlog clears. At this time, we believe all services are recovering and are under strict monitoring.

IDENTIFIED 1 day ago - at 10/20/2025 09:39PM

Our web application is slowly coming back online as AWS restores functionality to its infrastructure, systems, and services. Email sending, especially single email campaigns are still failing and we're working to bring it back online. All single email campaigns will be eventually sent, many will be delayed as we bring our services back online.

MONITORING 1 day ago - at 10/20/2025 09:25PM

Our web application is slowly coming back online as AWS restores functionality to its infrastructure, systems, and services. Email sending, especially single email campaigns are still failing and we're working to bring it back online. All single email campaigns will be eventually sent, many will be delayed as we bring our services back online.

IDENTIFIED 1 day ago - at 10/20/2025 04:55PM

We’re seeing an escalation in the ongoing AWS outage affecting our infrastructure. This may lead to broader service interruptions or degraded performance. Our team is continuing to monitor and implement workarounds where able.

IDENTIFIED 1 day ago - at 10/20/2025 04:25PM

Our team is continuing to monitor and implement workarounds to address the ongoing AWS outage.

IDENTIFIED 1 day ago - at 10/20/2025 02:26PM

The issue has been identified and a fix is being implemented.

MONITORING 1 day ago - at 10/20/2025 01:41PM

Previously identified service disruptions in our system due to an outage on AWS are ongoing. The team is continuing to monitor. We apologize for any inconvenience this may be causing and will update you as we continue to monitor the situation closely.

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