This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented to fail over and bypass the affected infrastructure services. The team is actively monitoring as the Customizer API becomes available and stabilizes.
Drive services — including Customizer, Cartographer, and Pacenotes — rely on Microsoft Azure for their underlying infrastructure.
As of 12:00 PM ET on October 29, 2025, these services began experiencing degraded performance. Microsoft engineers are currently investigating the root cause.
You can follow ongoing updates at: https://azure.status.microsoft/en-us/status
We are currently investigating the issue with the underlying infrastructure provider.
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