Outage in Drive Yello

Consumer Tracking Short URL error

Resolved Minor
July 17, 2020 - Started over 5 years ago - Lasted over 1 year
Official incident page

Incident Report

We have identified an error in the third party URL shortener service that is used in the SMS tracking. The tracking short URL is returning a not found error and we are currently investigating the problem. Yello consumer tracking service is fully operational and we will be working on a release to not use the URL shortener in the meanwhile.

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Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 07/17/2020 03:28AM

We have disabled consumer tracking URL shortener in all the relative systems including the webhook events for integrations. Now the provided link for consumer tracking should directly point to Yello Tracking Service which is fully operational. We will enable the short link once the third-party service issue is resolved.

INVESTIGATING over 5 years ago - at 07/17/2020 02:10AM

We have released a change to bypass the URL shortener in the SMS tracking and consumers tracking links should be working fine.

INVESTIGATING over 5 years ago - at 07/17/2020 01:54AM

We are continuing to investigate this issue.

INVESTIGATING over 5 years ago - at 07/17/2020 01:53AM

We have identified an error in the third party URL shortener service that is used in the SMS tracking. The tracking short URL is returning a not found error and we are currently investigating the problem. Yello consumer tracking service is fully operational and we will be working on a release to not use the URL shortener in the meanwhile.

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