Outage in DriveWealth

Subject: Ongoing Investigation – API Response timeout and latency.

Resolved Minor
December 08, 2025 - Started 5 days ago - Lasted about 1 hour
Official incident page

Incident Report

Please be advised that DriveWealth is currently investigating a technical issue impacting API latency and timeouts. Our engineering teams are actively working to identify and resolve the root cause. We will continue to provide updates as more information becomes available. Order acceptance and execution via API are not impacted and continue to operate normally. If you have any questions please contact the Partner Support Team. Impacted endpoints include: * order-history * commissions * quotes * bars * quotes/vdr * portfolios * quotes/depth * summary/orders

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 12/08/2025 03:42PM

DriveWealth’s Engineering Team has identified an issue affecting certain API response times and timeouts. A temporary workaround has been implemented to mitigate the impact and restore normal API processing.
All API functionality, including order acceptance and execution, is operating normally. The Engineering Team continues to investigate the root cause to implement a permanent fix.
If you experience any API latency or timeouts, please contact the Partner Support Team for assistance.
We will provide further updates as more information becomes available.
Impacted endpoints include:
order-history
* order-history
* commissions
* quotes
* bars
* quotes/vdr
* portfolios
* quotes/depth
* summary/orders

INVESTIGATING 5 days ago - at 12/08/2025 03:05PM

Please be advised that DriveWealth is currently investigating a technical issue impacting API latency and timeouts. Our engineering teams are actively working to identify and resolve the root cause.
We will continue to provide updates as more information becomes available.
Order acceptance and execution via API are not impacted and continue to operate normally.
If you have any questions please contact the Partner Support Team.
Impacted endpoints include:
* order-history
* commissions
* quotes
* bars
* quotes/vdr
* portfolios
* quotes/depth
* summary/orders

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