Investigating Technical Issue: SQS Notifications

Subject: Resolved: SQS Notifications
The issue affecting SQS notifications has been resolved as of 5:09 PM ET on October 1, 2026. Between 1:24 PM ET and 1:52 PM ET, some orders.completed, orders.created, and orders.updated notifications were not delivered to partner SQS queues. The missed notifications have been replayed. All DriveWealth systems are operating normally.
A full Root Cause Analysis (RCA) will be provided after our investigation is complete.
We appreciate your patience and apologize for any inconvenience this may have caused. For questions or concerns, please contact the Client Support team.

Subject: Update: Mitigation Underway: SQS Notifications
DriveWealth has identified the cause of the technical issue affecting SQS notifications, and mitigation is underway. Between 1:24 PM ET and 1:52 PM ET on October 1, 2026, some notifications may not have been delivered to partner SQS queues.
The list of impacted notifications has been limited to the following:
orders.completed
orders.created
orders.updated
The missed orders.completed notifications will be replayed at approximately 5:05 PM ET. Our engineering teams continue to work on identifying the missed notifications for orders.created. We will provide additional information when available.
If you have any questions, please contact the Client Support team.

Update: Mitigation Underway: SQS Notifications
DriveWealth has identified the cause of the technical issue affecting SQS notifications, and mitigation is underway. Between 1:24 PM ET and 1:52 PM ET on October 1, 2026, some notifications may not have been delivered to partner SQS queues.
The list of impacted notifications has been limited to the following:
orders.completed
orders.created
orders.updated

We will begin replaying the missed orders.updated notifications at 5:00 PM ET. Our engineering teams continue to work on identifying the missed notifications for the other types. We will provide additional information when available.
If you have any questions, please contact the Client Support team.

Subject: Update: Investigating Technical Issue: SQS Notifications
DriveWealth continues to work on the technical issue affecting SQS notifications. Between 1:24 PM ET and 1:52 PM ET on October 1, 2026, some notifications may not have been delivered to partner SQS queues.
The list of impacted notifications has been limited to the following:

orders.completed
orders.created
orders.updated
We will begin replaying the missed orders.created notifications at 4:25 PM ET. Our engineering teams continue to work on identifying the missed notifications for the other types. We will provide additional information when available.
If you have any questions, please contact the Client Support team

Investigating Technical Issue: SQS Notifications
DriveWealth continues to investigate a technical issue affecting SQS notifications. Between 1:24 PM ET and 1:52 PM ET on October 1, 2026, some notifications may not have been delivered to partner SQS queues.
The list of impacted notifications has been limited to the following:
orders.completed
orders.created
orders.updated
trades.confirmation
Our engineering teams continue to work on identifying the missed notifications. We will provide the list and additional information when available.
If you have any questions, please contact the Client Support team.

Please be advised that DriveWealth is currently investigating a technical issue affecting SQS notifications. Between 1:24 PM ET and 1:52 PM ET on October 1, 2026, some notifications may not have been delivered to partner SQS queues.
The affected notifications may include accounts, orders (including crypto), payments, transactions, transfers, trades, users, and tax documents. Our engineering teams are actively working to identify the notifications that were not delivered and to replay them. We will provide the list of possible impacted notifications, and additional information as we obtain it.
If you have any questions, please contact the Client Support team.