Outage in DroneDeploy
Delays in dock media processing
Resolved MajorIncident Report
Summary AI Generated
Between September 22 and September 25, 2026, DroneDeploy users experienced delays in map processing for flights from Dock drones and RC uploads submitted via the background uploader. The team identified the root cause, applied a fix, and reprocessed all affected maps. The incident was fully resolved with no further impact expected.
We are currently investigating a delay in maps generated from dock drones.
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/27/2026 01:46AM
Between 7:45am Pacific Time on 9/22 and 4:54pm Pacific Time on 9/25, some users may have experienced delays in map processing for flights from Dock drones and RC (remote controller) uploads submitted through the background uploader. We identified the issue, applied a fix, and reprocessed all affected maps. We don't expect further impact.
MONITORING
8 days ago - at 09/25/2026 08:02PM
A temporary fix has been put in place, and affected maps are being identified and reprocessed. Our team will continue to monitor until a full resolution has been achieved.
IDENTIFIED
8 days ago - at 09/25/2026 05:27PM
The issue has been identified and our team continues to work on a resolution.
INVESTIGATING
9 days ago - at 09/25/2026 04:27PM
We are currently investigating a delay in maps generated from dock drones.
Latest DroneDeploy outages
Some docks offline - 11 days ago
Enterprise Phone Support Unavailable - 19 days ago
BIM upload and processing failures - about 1 month ago
Dock Automation: Some Dock drones offline/unable to take off - about 1 month ago
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