Outage in DroneMobile

10-20-2025

Resolved Minor
October 20, 2025 - Started about 21 hours ago - Lasted about 8 hours
Official incident page

Incident Report

An issue with an external vendor is impacting Drone services
Components affected
DroneMobile Drone X1 DroneMobile Drone Accounts DroneMobile Drone API DroneMobile Drone Activation Portal DroneMobile Drone DR3x00,DR5400/DR6400

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 10/20/2025 09:59PM

This incident has been resolved.

MONITORING about 13 hours ago - at 10/20/2025 09:49PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 18 hours ago - at 10/20/2025 04:49PM

Our public cloud provider is still actively working to mitigate this issue with urgency and while we do not have a definitive ETA at this time, we remain committed to full resolution and deeply appreciate your patience as we work through this situation.

IDENTIFIED about 21 hours ago - at 10/20/2025 02:04PM

An issue with an external vendor is impacting Drone services

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