Outage in Dualog
Dualog services temporarily unavailable
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
Dualog Portal (apps.dualog.com) Dualog Email and Automatic File Transfer Dualog DriveNeed to monitor Dualog outages?
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 01/28/2026 08:04AM
This incident has been resolved. Our team will make a full assessment and provide a report within the next 72 hours.
MONITORING
7 days ago - at 01/28/2026 07:45AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 01/28/2026 07:33AM
We are still working on a resolution with the utmost urgency. We are gradually resuming services and monitoring the performance.
No action needed from the ship side. As soon as the services become available, all queued messages and files will be processed. Do expect some delay due to the accumulated backlog.
IDENTIFIED
8 days ago - at 01/28/2026 06:13AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
8 days ago - at 01/28/2026 05:37AM
We are still experiencing heavy performance fluctuations. No action is required from the ship side, every mail and file is queued up and nothing will be lost.
We are working with our datacenter provider to stabilise the situation.
INVESTIGATING
8 days ago - at 01/28/2026 05:00AM
Email exchange may be affected intermittently, our team is continuing to investigate.
INVESTIGATING
8 days ago - at 01/28/2026 04:31AM
We are continuing to investigate this issue.
INVESTIGATING
8 days ago - at 01/28/2026 04:28AM
We are currently investigating this issue.
Latest Dualog outages
Degraded performance of email exchange - 2 days ago
Degraded performance on mail exchange - about 1 month ago
Drive Statuspage unresponsive - about 2 months ago
Reports of vessels experiencing downtime - about 2 months ago
Dualog Drive and Apps Portal - degraded performance - 5 months ago
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