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Outage in Dualog

Degraded performance of email exchange

Resolved Minor
February 02, 2026 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We have identified a problem on a specific mail server that has stopped relaying mail correctly. The issue has already been solved, however there is a substantial email queue that is currently being expedited. Expect delay in sending-receiving mail until the backlog returns to normal.

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/03/2026 01:19AM

The previously reported mail backlog has been fully cleared, and email exchange is back to normal.

MONITORING 2 months ago - at 02/03/2026 12:01AM

We are continuing to monitor for any further issues.

MONITORING 2 months ago - at 02/02/2026 11:48PM

Mail queue expedition is ongoing.
The situation is under close observation, and no further issues have been identified at this time.

MONITORING 2 months ago - at 02/02/2026 10:19PM

The mail backlog on the shore side is reduced, and the queue is being expedited at a regular pace. A certain degree of delay relaying mail from ships to shore is still to be expected.
We continue monitoring the situation.

MONITORING 2 months ago - at 02/02/2026 09:29PM

The queue is being expedited at a good pace, and we expect it to normalise soon.

MONITORING 2 months ago - at 02/02/2026 08:58PM

We have identified a problem on a specific mail server that has stopped relaying mail correctly.
The issue has already been solved, however there is a substantial email queue that is currently being expedited.
Expect delay in sending-receiving mail until the backlog returns to normal.

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