Outage in Dubber

Incident impacting the availability of call playback

Resolved Major
June 25, 2025 - Started about 1 month ago - Lasted 9 days
Official incident page

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Outage Details

We are aware that some customers are experiencing issues with playing calls back in the in the Dubber portal. We are working to resolve the incident as soon as possible and will provide regular updates.
Latest Updates ( sorted recent to last )
RESOLVED 22 days ago - at 07/04/2025 02:54PM

This incident has been resolved.

MONITORING 30 days ago - at 06/26/2025 04:47PM

Dubber has identified the issue and we have taken corrective measures to return to a full operational mode across the impacted regions. Dubber will be monitoring the performance to verify this issue is fully resolved and will provide additional information once we conclude our review.

IDENTIFIED 30 days ago - at 06/26/2025 02:37PM

Dubber is continuing remediation work on this incident. We will continue to provide updates on this status page.

IDENTIFIED about 1 month ago - at 06/26/2025 05:43AM

Dubber is continuing remediation work on this incident. We will continue to provide updates on this status page.

IDENTIFIED about 1 month ago - at 06/25/2025 07:35PM

Work continues on this playback issue, our team is working to fully resolve this problem and to return to normal service as soon as possible.

IDENTIFIED about 1 month ago - at 06/25/2025 05:35PM

The issue has been identified and Dubber is working to correct the problems, we will continue to work on this to return to normal operation. We will continue to provide updates as they are available.

INVESTIGATING about 1 month ago - at 06/25/2025 03:28PM

We are aware that some customers are experiencing issues with playing calls back in the in the Dubber portal.

We are working to resolve the incident as soon as possible and will provide regular updates.

INVESTIGATING about 1 month ago - at 06/25/2025 02:23PM

We are aware that some customers are experiencing issues with playing calls back in the in the Dubber portal.

We are working to resolve the incident as soon as possible and will provide regular updates.

INVESTIGATING about 1 month ago - at 06/25/2025 01:09PM

We are aware that some customers are experiencing issues with playing calls back in the in the Dubber portal.

We are working to resolve the incident as soon as possible and will provide regular updates.

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