Outage in Dubber

Delayed Recordings Ingestion in US Region

Resolved Major
July 08, 2025 - Started 4 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are aware that some customers in the US Region are experiencing delaying in call recordings being available in the Dubber portal. We are investigating this incident and will provide further details as we have them.

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/08/2025 05:14PM

This incident has been resolved.

IDENTIFIED 4 months ago - at 07/08/2025 04:02PM

The issue has been identified and Dubber is working towards a resolution.
We can confirm that all call records have been captured, there have been no loss of call recordings.

INVESTIGATING 4 months ago - at 07/08/2025 03:13PM

We are continuing to investigate this incident. We will provide further updates when we have them.

INVESTIGATING 4 months ago - at 07/08/2025 02:46PM

We are aware that some customers in the US Region are experiencing delaying in call recordings being available in the Dubber portal. We are investigating this incident and will provide further details as we have them.

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