Outage in Dubber

API Integration Errors, issues with API connections and playback

Resolved Minor
August 04, 2025 - Started 9 days ago - Lasted about 4 hours
Official incident page

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Outage Details

Dubber is investigating an issue with our technology partner relating to an API outage. We are following updates from our partner and will provide more details as they are given.
Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 08/04/2025 10:54PM

Our API partner has resolved their issue and have resumed normal service. Dubber systems are processing through a backlog of items but we also confirm that everything is operational with this partner from our perspective. This issue is resolved and Dubber will continue to monitor our partner's performance. Recordings were not impacted in any way. API functions have returned to normal.

MONITORING 9 days ago - at 08/04/2025 09:33PM

Our partner has implemented a fix and is seeing recovery in some regions. They are continuing to work to mitigate the API issues for all impacted regions. Dubber confirms we can see items recovering and backlogs processing. We will continue to monitor for updates.

IDENTIFIED 9 days ago - at 08/04/2025 08:21PM

Our API Partner has identified their issue and is implementing a fix, we will closely monitor their progress and provide updates.

IDENTIFIED 9 days ago - at 08/04/2025 08:13PM

The issue we are experiencing at the moment is an interruption with our API gateway causing issues accessing Dubber platform via api.dubber.net. Recording is not impacted and recording playback is fine via the Dubber portal itself. Recordings are not impact We will continue to work with our partner and will provide updates as we receive them.

IDENTIFIED 9 days ago - at 08/04/2025 08:00PM

Dubber's customer facing API services are currently being impacted by an outage on our partner's platform. Dubber is monitoring the situation and will provide updates and guidance as we receive them.

INVESTIGATING 9 days ago - at 08/04/2025 07:23PM

Dubber is investigating an issue with our technology partner relating to an API outage. We are following updates from our partner and will provide more details as they are given.

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