Outage in Duda

Investigating Reports of unwanted Popup caused by Lottie integration

Resolved Minor
October 30, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Need to monitor Duda outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Duda, and never miss an outage again.
Start Free Trial

Outage Details

We have received reports of live sites which are using the Lottie integration displaying an unwanted pop up. We believe the issue is a global issue with Lottie where the embed code is injecting unwanted code. We are escalating the issue with Lottie as we also investigate workarounds. We recommend that customers remove the Lottie widget and republishing their sites.
Components affected
Duda Responsive Sites
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 10/30/2024 10:48PM

The incident is not with Duda, please refer to Lottie for recommendations on implementation.

IDENTIFIED about 2 months ago - at 10/30/2024 10:28PM

The issue has been identified with installations directly with Lottie and not with the Duda Lottie Widget. We recommend anyone who has implemented Lottie switch to a different version of the embed code.

INVESTIGATING about 2 months ago - at 10/30/2024 10:01PM

We have received reports of live sites which are using the Lottie integration displaying an unwanted pop up. We believe the issue is a global issue with Lottie where the embed code is injecting unwanted code. We are escalating the issue with Lottie as we also investigate workarounds. We recommend that customers remove the Lottie widget and republishing their sites.

Latest Duda outages

Investigating Reports of Broken Images in the Editor - 4 months ago
Investigating issues with Native E-commerce Stores - 7 months ago
Investigating reports of some storefront components being unavailable - 10 months ago
Investigating error message when loading sites in Editor - about 1 year ago
Errors when performing actions in editor and dashboard - about 1 year ago

Be the first to know when Duda and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE