Outage in Duda

Investigating Reports of unwanted Popup caused by Lottie integration

Resolved Minor
October 30, 2024 - Started about 2 hours ago - Lasted about 1 hour
Official incident page

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Outage Details

We have received reports of live sites which are using the Lottie integration displaying an unwanted pop up. We believe the issue is a global issue with Lottie where the embed code is injecting unwanted code. We are escalating the issue with Lottie as we also investigate workarounds. We recommend that customers remove the Lottie widget and republishing their sites.
Components affected
Duda Responsive Sites
Latest Updates ( sorted recent to last )
RESOLVED about 2 hours ago - at 10/30/2024 10:48PM

The incident is not with Duda, please refer to Lottie for recommendations on implementation.

IDENTIFIED about 2 hours ago - at 10/30/2024 10:28PM

The issue has been identified with installations directly with Lottie and not with the Duda Lottie Widget. We recommend anyone who has implemented Lottie switch to a different version of the embed code.

INVESTIGATING about 2 hours ago - at 10/30/2024 10:01PM

We have received reports of live sites which are using the Lottie integration displaying an unwanted pop up. We believe the issue is a global issue with Lottie where the embed code is injecting unwanted code. We are escalating the issue with Lottie as we also investigate workarounds. We recommend that customers remove the Lottie widget and republishing their sites.

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