Outage in Duo Security

Multiple Deployments: US degraded performance - ISP intermittent timeouts

Resolved Minor

November 01, 2022 - Started over 2 years ago - Lasted about 17 hours
Official incident page

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Outage Details

We are currently investigating an issue with some US ISPs resulting in intermittent timeouts to Duo's Cloud Service. We are actively working to more thoroughly understand the cause of the issue. Please check back here or subscribe to updates for any changes.

Components affected

Duo Security Push Delivery Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SSO Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SSO Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Push Delivery Duo Security Core Authentication Service Duo Security SSO Duo Security SSO Duo Security Cloud PKI Duo Security SSO Duo Security Admin Panel Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security SSO Duo Security Cloud PKI Duo Security Admin Panel Duo Security SSO Duo Security SSO Duo Security Push Delivery Duo Security Cloud PKI Duo Security SSO Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SSO Duo Security Core Authentication Service Duo Security Cloud PKI Duo Security Core Authentication Service Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Push Delivery Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Push Delivery Duo Security SSO Duo Security SMS Message Delivery Duo Security SSO Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Push Delivery Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Cloud PKI Duo Security SSO Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SSO Duo Security SMS Message Delivery Duo Security SSO Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Push Delivery Duo Security Cloud PKI Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security SSO Duo Security Push Delivery Duo Security Core Authentication Service Duo Security SMS Message Delivery Duo Security SSO Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Admin Panel Duo Security SSO Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security SSO Duo Security SSO Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SSO Duo Security Push Delivery Duo Security Push Delivery Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Push Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Push Delivery Duo Security Cloud PKI Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security SSO Duo Security Admin Panel Duo Security Admin Panel Duo Security Core Authentication Service Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SSO Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security SSO Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Cloud PKI Duo Security Push Delivery Duo Security Admin Panel Duo Security Cloud PKI Duo Security Push Delivery Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security SSO Duo Security Admin Panel Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security SSO Duo Security Core Authentication Service Duo Security SSO Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security Cloud PKI Duo Security Admin Panel Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security Push Delivery Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Push Delivery Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Core Authentication Service Duo Security Admin Panel Duo Security SSO Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Push Delivery Duo Security Core Authentication Service Duo Security SSO Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Push Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Cloud PKI Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Push Delivery Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Cloud PKI Duo Security Push Delivery Duo Security Core Authentication Service Duo Security Admin Panel Duo Security SSO Duo Security Admin Panel Duo Security SSO Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SSO Duo Security SSO Duo Security SSO Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SSO Duo Security Admin Panel Duo Security SSO Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Cloud PKI Duo Security Push Delivery Duo Security Push Delivery Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Push Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Core Authentication Service Duo Security SSO Duo Security Cloud PKI Duo Security Push Delivery Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security SSO Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security SSO Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security Core Authentication Service Duo Security SMS Message Delivery Duo Security SSO Duo Security Push Delivery Duo Security Push Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SSO Duo Security Admin Panel Duo Security Push Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Core Authentication Service Duo Security SSO Duo Security Admin Panel Duo Security SSO Duo Security Core Authentication Service Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Push Delivery Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Admin Panel Duo Security SSO Duo Security Push Delivery Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Cloud PKI Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security SSO Duo Security Core Authentication Service Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security Push Delivery Duo Security SSO Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Cloud PKI Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Push Delivery Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security SMS Message Delivery Duo Security Push Delivery Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security Cloud PKI Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Core Authentication Service Duo Security SMS Message Delivery Duo Security SSO Duo Security Cloud PKI Duo Security Admin Panel Duo Security Admin Panel Duo Security Cloud PKI Duo Security Core Authentication Service Duo Security SSO Duo Security Core Authentication Service Duo Security Phone Support Duo Security Admin Panel Duo Security SSO Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Cloud PKI Duo Security Push Delivery Duo Security Push Delivery Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Push Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SSO Duo Security Cloud PKI Duo Security Admin Panel Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Core Authentication Service Duo Security SSO Duo Security SSO Duo Security Push Delivery Duo Security SSO Duo Security SSO Duo Security Cloud PKI Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Cloud PKI Duo Security Cloud PKI Duo Security Cloud PKI Duo Security SSO Duo Security SSO Duo Security Cloud PKI Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Email Support Duo Security Phone Call Delivery Duo Security Cloud PKI Duo Security Admin Panel Duo Security Cloud PKI Duo Security Push Delivery Duo Security SSO Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Cloud PKI Duo Security Core Authentication Service Duo Security Cloud PKI Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Push Delivery Duo Security Cloud PKI Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Push Delivery

Latest Updates ( sorted recent to last )

MONITORING over 2 years ago - at 11/01/2022 03:30AM

We have not received any additional reports from US customers with issues resulting in intermittent timeouts to Duo's Cloud Service. We are continuing to monitor for any additional occurrences of the behaviour, and will resolve this incident during US working hours on 11/01 if the issue does not reappear.

Please check back here or subscribe to updates for any changes.

MONITORING over 2 years ago - at 11/01/2022 02:12AM

We have received reports from customers that the issues impacting some US ISPs resulting in intermittent timeouts to Duo's Cloud Service have subsided. We are continuing to monitor for any additional occurrences of the behaviour.

Please check back here or subscribe to updates for any changes.

IDENTIFIED over 2 years ago - at 11/01/2022 01:02AM

We have identified an issue causing intermittent timeouts to Duo's Cloud Service on multiple US deployments as a faulty ISP route for some US customers. The Duo Cloud Service itself is fully operational.

Please check back here or subscribe to updates for any changes.

IDENTIFIED over 2 years ago - at 11/01/2022 12:54AM

INVESTIGATING over 2 years ago - at 11/01/2022 12:37AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 11/01/2022 12:36AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 11/01/2022 12:22AM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 11/01/2022 12:11AM

We are currently investigating an issue with some US ISPs resulting in intermittent timeouts to Duo's Cloud Service. We are actively working to more thoroughly understand the cause of the issue.

Please check back here or subscribe to updates for any changes.

Latest Duo Security outages

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