Outage in Duo Security

Authentication failures when requiring Duo Device Health App presence

Resolved Major
May 03, 2023 - Started over 2 years ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently investigating an issue that is causing authentication failures for authentication that require DHA health checks by policy
Components affected
Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/04/2023 01:32AM

The issue that is causing authentication failures when DHA health checks are required by policy is fully resolved and all services are now fully functional.

We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.

Please make sure to check back or subscribe to be notified when the RCA is posted.

MONITORING over 2 years ago - at 05/03/2023 10:15PM

We have implemented a fix for the issue that is causing authentication failures when DHA health checks are required by policy and are monitoring the results.

IDENTIFIED over 2 years ago - at 05/03/2023 08:43PM

We have identified the issue that is causing authentication failures when DHA health checks are required by policy and are working on a fix.

INVESTIGATING over 2 years ago - at 05/03/2023 08:34PM

We are currently investigating an issue that is causing authentication failures for authentication that require DHA health checks by policy

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