Outage in Duo Security

Duo Admin Panel: delay retrieving Authentication and SSO log

Resolved Minor
June 14, 2023 - Started over 2 years ago - Lasted 40 minutes
Official incident page

Incident Report

We have identified an issue that prevented some log entries from being populated correctly for events that occurred since 05:30 UTC June 15, 2023. This issue affects the authentication and Duo SSO logs visible via the Duo Admin Panel as well as authentication logs retrieved via the Duo Admin API. Recovery is currently in progress and we will post an update as soon as all entries are up to date. No authentications are affected and all other services are operational at this time.
Components affected
Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/15/2023 02:52AM

After monitoring the latency issues in the Authentication and SSO Log, the issue is confirmed as resolved. As of 02:37 UTC June 15, Authentication Logs are operating normally. We will provide an RCA as soon as it is available.

MONITORING over 2 years ago - at 06/15/2023 02:33AM

After the fix being implemented we are experiencing service improvements we are now monitoring the solution. We will update this page in case of new information or developments.

IDENTIFIED over 2 years ago - at 06/15/2023 02:30AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 2 years ago - at 06/15/2023 02:14AM

We have identified an issue that prevented some log entries from being populated correctly for events that occurred since 05:30 UTC June 15, 2023. This issue affects the authentication and Duo SSO logs visible via the Duo Admin Panel as well as authentication logs retrieved via the Duo Admin API.
Recovery is currently in progress and we will post an update as soon as all entries are up to date.

No authentications are affected and all other services are operational at this time.

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