Outage in Duo Security

Multiple Deployments: Issues with Authentication and SSO Logs being displayed in the Admin Panel and via Admin API

Resolved Minor
September 19, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue that is affecting Authentication Log and SSO Log entries being displayed in the Duo Admin Panel, or when retrieved via the Admin API. We'll provide more updates as soon as we have more information. Authentication is unaffected at this time.
Components affected
Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/19/2023 02:15AM

The issue affecting delayed authentication logs and SSO log entries in the Duo admin panel or when retrieved by the Admin API on our deployments is fully resolved and all services are now fully functional.

MONITORING about 2 years ago - at 09/19/2023 01:17AM

A fix has been found and we are currently testing it to ensure reliability.
We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.
Please check back here or subscribe here for further updates.

IDENTIFIED about 2 years ago - at 09/19/2023 12:38AM

We have identified the root cause resulting in the delay in displaying Authentication logs and SSO logs in both the Admin Panel or pulled via API. We will update with more information once know more.

Authentication continues to be unaffected at this time.

Please check back here or subscribe for updates.

INVESTIGATING about 2 years ago - at 09/18/2023 11:37PM

We are currently investigating an issue that is affecting Authentication Log and SSO Log entries being displayed in the Duo Admin Panel, or when retrieved via the Admin API. We'll provide more updates as soon as we have more information. Authentication is unaffected at this time.

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