Outage in Duo Security

DUO3: Authentication failures

Resolved Minor
September 29, 2023 - Started about 2 years ago - Lasted 20 minutes
Official incident page

Incident Report

We have identified an issue that resulted in a period of approximately 9 minutes where authentication to Duo Applications and the Duo Admin Panel for customers on the DUO3 deployment would fail, and have deployed a fix. Authentication services are now fully functional. We are continuing to monitor to ensure that no further issues happen, and will provide more information as soon as it is available.
Components affected
Duo Security SSO Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security Cloud PKI Duo Security Push Delivery Duo Security SMS Message Delivery Duo Security Admin Panel

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/29/2023 11:20PM

We have confirmed that authentication services are back to fully operational and this issue is resolved. We will provide a Root Cause Analysis (RCA) as soon as it is available.

MONITORING about 2 years ago - at 09/29/2023 11:00PM

We have identified an issue that resulted in a period of approximately 9 minutes where authentication to Duo Applications and the Duo Admin Panel for customers on the DUO3 deployment would fail, and have deployed a fix. Authentication services are now fully functional. We are continuing to monitor to ensure that no further issues happen, and will provide more information as soon as it is available.

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