Outage in Duo Security

Authentication slowness or failure to load Duo Prompt on DUO62

Resolved Major
October 04, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are investigating an issue potentially impacting authentications on DUO62 deployment and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.
Components affected
Duo Security Core Authentication Service Duo Security SSO Duo Security Admin Panel

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 10/05/2023 12:11AM

We have confirmed that authentication services are back to fully operational on DUO62 and this issue is resolved.

We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.

MONITORING about 2 years ago - at 10/04/2023 09:54PM

We are continuing to see a recovery for the authentication slowness and failures on DUO62 and we are monitoring the results.

Please check back here or subscribe to updates for any changes

IDENTIFIED about 2 years ago - at 10/04/2023 09:39PM

We have identified the issue causing authentication slowness and failures to load the Duo Prompt and are beginning to see recovery.
We are now working toward full resolution.

Please check back here or subscribe to updates for any changes.

INVESTIGATING about 2 years ago - at 10/04/2023 09:29PM

We are investigating an issue potentially impacting authentications on DUO62 deployment and are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.

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