Outage in Duo Security

Multiple Deployments: Issues with Activity log being retrieved via Admin API

Resolved Minor
December 07, 2023 - Started about 1 year ago - Lasted 6 days
Official incident page

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Outage Details

We are currently investigating an issue that is affecting Activity Log entry being retrieved via the Admin API. We'll provide more updates as soon as we have more information. Authentication is unaffected at this time.
Components affected
Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 12/13/2023 06:35PM

Following a monitoring period, we have confirmed that the issue affecting Activity Log entries being retrieved via the Admin API has been resolved.

We will be posting a root-cause analysis (RCA) to this incident as soon as it is available.

MONITORING about 1 year ago - at 12/12/2023 09:16PM

We have finished rolling out a fix for this issue and are monitoring the results to ensure no recurrence of the issues.

IDENTIFIED about 1 year ago - at 12/12/2023 02:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 12/11/2023 05:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 1 year ago - at 12/08/2023 06:45PM

We are currently working to rollout a fix to this Admin API log retrieval issue. Similar logs to those unable to be pulled from the Admin API are still available through the Duo Admin Panel under Reports -> Administrator Actions or via the /admin/v1/logs/administrator endpoint in the Admin API.

Please check back here or subscribe for updates.

IDENTIFIED about 1 year ago - at 12/08/2023 01:33AM

We have identified the root cause retrieving Activity log via Admin API. We will update with more information once know more.

Authentication logs, Administrator Logs and Telephony logs continue to be available and are not impacted.

Please check back here or subscribe for updates.

INVESTIGATING about 1 year ago - at 12/07/2023 11:45PM

We are currently investigating an issue that is affecting Activity Log entry being retrieved via the Admin API. We'll provide more updates as soon as we have more information. Authentication is unaffected at this time.

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