Outage in Duo Security

Duo Support Phone System Issue

Resolved Minor
July 24, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an issue with reachability to the phone number listed on Duo's Support Page. As a workaround, please use the phone number found in your Duo Admin Panel under the Help menu in the top right corner of the page.
Components affected
Duo Security Phone Support

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/24/2024 03:40PM

We have resolved the issue impacting the support phone number listed on duo.com/support.

IDENTIFIED about 1 year ago - at 07/24/2024 02:15PM

We have identified the issue with reachability to the phone number listed on Duo's Support Page and are working towards a resolution. As a workaround, please use the phone number found in your Duo Admin Panel under the Help menu in the top right corner of the page.

INVESTIGATING about 1 year ago - at 07/24/2024 01:46PM

We are currently investigating an issue with reachability to the phone number listed on Duo's Support Page. As a workaround, please use the phone number found in your Duo Admin Panel under the Help menu in the top right corner of the page.

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