Outage in Duo Security

Degraded success for calls to India

Resolved Minor
August 02, 2024 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating a degraded state for calls in India.
Components affected
Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 08/02/2024 02:03PM

The issue regarding phone call authentication for India on all of our deployments has been resolved.

MONITORING about 1 year ago - at 08/02/2024 01:21PM

We are now seeing consistent success with our phone call authentications from India and we will continue to monitor the results.

IDENTIFIED about 1 year ago - at 08/02/2024 12:45PM

We have identified the cause of the phone call authentication failures for India are related to an external carrier.

INVESTIGATING about 1 year ago - at 08/02/2024 11:17AM

We are currently investigating a degraded state for calls in India.

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