Outage in Duo Security

All Deployments: Automated Directory Sync Frequency Issues

Resolved Minor
September 27, 2024 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are investigating an issue that is affecting the frequency of automated Directory Syncs running for some customers, and will provide an update as soon as possible. All other authentication functionality and Admin Panel access remains unaffected. Manual Syncs also continue to function as expected.
Components affected
Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel

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Latest Updates ( sorted recent to last )
MONITORING about 1 year ago - at 09/28/2024 02:30AM

We have implemented a fix that is rolling out and are observing success for customers who have received it so far. We will continue to monitor the results to confirm this issue is resolved for all customers affected.

IDENTIFIED about 1 year ago - at 09/27/2024 09:33PM

We have identified the issue regarding automated directory sync frequency intervals and are working on a fix.

INVESTIGATING about 1 year ago - at 09/27/2024 09:15PM

We are investigating an issue that is affecting the frequency of automated Directory Syncs running for some customers, and will provide an update as soon as possible. All other authentication functionality and Admin Panel access remains unaffected. Manual Syncs also continue to function as expected.

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