Outage in Duo Security

All Deployments: Duo SMS Delivery Failure for some Australian customers

Resolved Minor
November 29, 2024 - Started 23 days ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue causing SMS delivery failures for some Australian customers on all of our deployments and are working to correct the issue as soon as possible. While we investigate this, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc to login to your Duo-protected integrations. Please check back here or subscribe to updates for any changes.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 11/29/2024 02:54AM

The issue causing SMS delivery failures for some Australian customers is now resolved and full functionality is restored.

MONITORING 23 days ago - at 11/29/2024 02:03AM

The affected carrier has implemented a fix for the issue causing SMS delivery failures for some Australian customers.

We will continue to monitor the issue and will post any updates when the incident is considered fully resolved.

IDENTIFIED 23 days ago - at 11/29/2024 12:26AM

We have identified the cause of the SMS delivery failures for some Australian customers as a carrier issue and our SMS providers are working with the carrier to restore service.

INVESTIGATING 23 days ago - at 11/29/2024 12:05AM

We are currently investigating an issue causing SMS delivery failures for some Australian customers on all of our deployments and are working to correct the issue as soon as possible.

While we investigate this, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc to login to your Duo-protected integrations.

Please check back here or subscribe to updates for any changes.

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