Outage in Duo Security

Duo Support Phone System Issue

Resolved Minor
December 19, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We have identified an issue with Phone Support availability for our Duo Support Team and are working to deploy a fix. If you need to submit a case, please utilize the Duo Support Portal or send us an email to support@duo.com
Components affected
Duo Security Phone Support
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/19/2024 04:09PM

The issue with call handling for our Duo Support Team has been resolved.

IDENTIFIED about 2 months ago - at 12/19/2024 03:26PM

We have identified an issue with Phone Support availability for our Duo Support Team and are working to deploy a fix.

If you need to submit a case, please utilize the Duo Support Portal or send us an email to support@duo.com

Latest Duo Security outages

Multiple Deployments: Duo SSO Authentication Failures for some customers - 12 days ago
Authentication failures for the India region - 13 days ago
Intermittent Phone Call MFA failures for the UK region - 19 days ago
SMS Delivery Issues: UAE - 25 days ago
Multiple Deployments: Admin Panel Log Delays for Some Customers - about 1 month ago

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