Outage in Duo Security

Multiple Deployments: Admin Panel Log Delays for Some Customers

Resolved Minor
January 07, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue that is impacting the availability of Activity and Telephony Log messages for the following deployments below. This impacts the Admin Panel and Admin API: DUO9 DUO17 DUO22 DUO39 DUO40 DUO42 DUO45 DUO50 DUO52 DUO55 DU056 DUO58 DUO61 DU062 DU063 DU064 DU065 DU072 DUO73 DUO74 DU075 DUO76 DUO77 DUO78 Authentication and all other functionality is operational. We are actively working toward resolving this issue, and will provide further details as soon as they are available.
Components affected
Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 01/08/2025 03:06AM

The issue impacting the availability of Activity and Telephony Log messages in the Admin Panel / Admin API is now resolved and full functionality has been restored.

MONITORING about 1 month ago - at 01/08/2025 01:57AM

We have implemented a fix for the issue impacting the availability of Activity and Telephony Log messages in the Admin Panel / Admin API. We will continue to monitor and post any updates when the incident is considered fully resolved.

IDENTIFIED about 1 month ago - at 01/07/2025 11:52PM

We have identified the issue impacting the availability of Activity and Telephony Log messages in the Admin Panel / Admin API and are working to deploy a fix.

INVESTIGATING about 1 month ago - at 01/07/2025 11:22PM

We are currently investigating an issue that is impacting the availability of Activity and Telephony Log messages for the following deployments below. This impacts the Admin Panel and Admin API:
DUO9
DUO17
DUO22
DUO39
DUO40
DUO42
DUO45
DUO50
DUO52
DUO55
DU056
DUO58
DUO61
DU062
DU063
DU064
DU065
DU072
DUO73
DUO74
DU075
DUO76
DUO77
DUO78
Authentication and all other functionality is operational. We are actively working toward resolving this issue, and will provide further details as soon as they are available.

Latest Duo Security outages

Multiple Deployments: Duo SSO Authentication Failures for some customers - 12 days ago
Authentication failures for the India region - 13 days ago
Intermittent Phone Call MFA failures for the UK region - 19 days ago
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Duo Support Phone System Issue - about 2 months ago

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