Outage in Duo Security

SMS Delivery Issues: UAE

Resolved Minor
January 17, 2025 - Started 25 days ago - Lasted 19 days
Official incident page

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Outage Details

We are currently experiencing an issue with SMS Delivery in UAE. we are currently investigating the issue.
Components affected
Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery
Latest Updates ( sorted recent to last )
RESOLVED 6 days ago - at 02/05/2025 05:12PM

The issue causing intermittent SMS delivery failures in the UAE has been resolved.

MONITORING 6 days ago - at 02/05/2025 04:58PM

A fix has been deployed for the issue causing intermittent SMS delivery failures in the UAE. We are continuing to monitor the results of the fix at this time.

IDENTIFIED 8 days ago - at 02/03/2025 06:17PM

While we have identified the issue causing intermittent SMS delivery failures in the UAE, we are still waiting for a solution to be provided by the local carriers. We are continuing to monitor the situation closely and will provide updates as they are available.

During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.

IDENTIFIED 19 days ago - at 01/23/2025 03:10PM

We have identified the issue causing intermittent SMS delivery failures in the UAE. Local carriers are experiencing some intermittence. We are continuing to monitor the situation closely and will provide updates as they are available.

During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.

IDENTIFIED 25 days ago - at 01/17/2025 01:00PM

We have identified the issue causing SMS Delivery failures in the UAE and are waiting for our service provider to implement a fix.

Please check back here or subscribe to updates for any changes.

INVESTIGATING 25 days ago - at 01/17/2025 11:13AM

We are currently experiencing an issue with SMS Delivery in UAE. we are currently investigating the issue.

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