Outage in Duo Security

Intermittent Phone Call MFA failures for the UK region

Resolved Minor
January 23, 2025 - Started 18 days ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently investigating an issue causing intermittent phone call delivery failures in the UK region. While we investigate this, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc to login to your Duo-protected integrations. Please check back here or subscribe to updates for any changes.
Components affected
Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 01/24/2025 12:57PM

The issue causing intermittent phone call delivery failures in the UK region has been resolved and full functionality has been restored.

MONITORING 18 days ago - at 01/23/2025 04:47PM

We have identified the issue causing intermittent phone call delivery failures in the UK region and have deployed a workaround. We are monitoring the the results of the fix at this time.

IDENTIFIED 18 days ago - at 01/23/2025 02:56PM

We have identified the issue causing intermittent phone call delivery failures in the UK region. Local carriers are experiencing some intermittence. We are monitoring the situation closely and will provide updates as they are available.

During this time, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Tokens etc to login to your Duo-protected integrations.

INVESTIGATING 18 days ago - at 01/23/2025 02:43PM

We are currently investigating an issue causing intermittent phone call delivery failures in the UK region.

While we investigate this, please use alternate authentication methods such as Duo Push, Duo Mobile Passcodes, Hardware Token etc to login to your Duo-protected integrations.

Please check back here or subscribe to updates for any changes.

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