Outage in Duo Security
All Deployments: Core Authentication Service, Admin Panel logins, Device Management Portal, Risk-based Authentication, and Telephony Authentication
Resolved Major
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Outage Details
Components affected
Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Phone Call Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security Admin Panel Duo Security Admin Panel Duo Security Admin Panel Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security SMS Message Delivery Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Admin Panel Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication Service Duo Security Core Authentication ServiceLatest Updates ( sorted recent to last )
We can now confirm that all services have been completely restored. A full RCA will be provided as soon as possible. Thank you for your patience, while we worked to resolve the issues.
Device Management Portal services have now been restored for all deployments.
We will provide further details as more progress on restoration is made.
Core Authentication services have now been restored for the following deployments:
DUO1
DUO2
DUO4
DUO5
DUO6
DUO7
DUO9
DUO10
DUO13
DUO14
DUO15
DUO16
DUO17
DUO18
DUO19
DUO20
DUO21
DUO22
DUO23
DUO24
DUO28
DUO31
DUO33
DUO35
DUO36
DUO37
DUO39
DUO40
DUO41
DUO42
DUO45
DUO49
DUO50
DUO52
DUO55
DUO56
DUO58
DUO60
DUO62
DUO63
DUO64
DUO65
DUO72
DUO73
DUO74
DUO75
DUO76
DUO77
DUO78
DUO79
DUO80
We will provide further details as more progress on restoration is made.
Device Management Portal services have now been restored for the following deployments:
DUO1
DUO2
DUO4
DUO5
DUO6
DUO7
DUO9
DUO10
DUO13
DUO14
DUO15
DUO16
DUO17
DUO18
DUO19
DUO20
DUO21
DUO22
DUO23
DUO24
DUO28
DUO31
DUO33
DUO35
DUO36
DUO37
DUO39
DUO40
DUO41
DUO42
DUO45
DUO49
DUO50
DUO52
DUO55
DUO56
DUO58
DUO60
DUO62
DUO63
DUO64
DUO65
DUO72
DUO73
DUO74
DUO75
DUO76
DUO77
DUO78
DUO79
DUO80
We will provide further details as more progress on restoration is made.
We are seeing successful SMS and Phone Call Delivery for the DUO70 deployment.
We are still actively working toward restoring all other services and will provide updates as soon as possible.
Telephony services and the Device Management Portal services have now been restored for the DUO38 and DUO48 deployments. We will provide further details as more progress on restoration is made.
We are seeing successful recovery of Admin Panel login for all deployments.
We are still actively working toward restoring all other services and will provide updates as soon as possible.
We are seeing successful SMS and Phone Call Delivery for the additional following deployments below. Other deployments not in the list may still be impacted:
DUO1
DUO2
DUO4
DUO5
DUO6
DUO7
DUO10
DUO13
DUO14
DUO15
DUO16
DUO18
DUO19
DUO20
DUO21
DUO23
DUO24
DUO28
DUO31
DUO33
DUO35
DUO36
DUO37
DUO41
DUO60
DUO66
DUO68
DUO79
DUO80
We are still actively working toward restoring all other services and will provide updates as soon as possible.
We are seeing successful SMS and Phone Call Delivery for the following deployments below. Other deployments not in the list may still be impacted:
DUO9
DUO17
DUO22
DUO39
DUO40
DUO42
DUO45
DUO49
DUO50
DUO52
DUO55
DUO56
DUO58
DUO62
DUO63
DUO64
DUO65
DUO72
DUO73
DUO74
DUO75
DUO76
DUO77
DUO78
We are still actively working toward restoring all other services and will provide updates as soon as possible.
We have identified the issue causing Core Authentication Service, Admin Panel login, Device Management Portal, Risk-based Authentication, and SMS/Phone Call delivery failures across all deployments and are working to deploy a fix.
If you have your Admin Panel URL saved, you can navigate to the URL (ex. admin-xxxxxxxx.duosecurity.com/) to get direct access.
When accessing the Admin Panel, please utilize non-telephony-based MFA methods to ensure proper access. Admin's currently logged in can activate Duo Push for other admins following this documentation: https://duo.com/docs/administration-admins#updating-an-administrator's-secondary-authentication-methods
We have identified the issue causing Admin Panel login, Device Management Portal, Risk-based Authentication, and SMS/Phone Call delivery failures across all deployments and are working to deploy a fix.
If you have your Admin Panel URL saved, you can navigate to the URL (ex. admin-xxxxxxxx.duosecurity.com/) to get direct access.
When accessing the Admin Panel, please utilize non-telephony-based MFA methods to ensure proper access. Admin's currently logged in can activate Duo Push for other admins following this documentation: https://duo.com/docs/administration-admins#updating-an-administrator's-secondary-authentication-methods
We are currently investigating an issue causing Admin Panel login and SMS/Phone Call delivery failures across all deployments.
If you can access your Admin Panel, please utilize our other MFA methods such as Push, Passcodes, Hardware Tokens, and Security Keys in the meantime. https://duo.com/docs/policy#authentication-methods
Please check back here or subscribe to updates for any changes.
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