Outage in Cisco Duo

Authentication slowness or failure to load Duo Prompt on DUO62

Resolved Major
October 04, 2023 - Started about 1 year ago - Lasted about 3 hours
Official incident page

Need to monitor Cisco Duo outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Cisco Duo, and never miss an outage again.
Start Free Trial

Outage Details

We are investigating an issue potentially impacting authentications on DUO62 deployment and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.
Components affected
Cisco Duo Core Authentication Service Cisco Duo SSO Cisco Duo Admin Panel
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/05/2023 12:11AM

We have confirmed that authentication services are back to fully operational on DUO62 and this issue is resolved.

We will be posting a root-cause analysis (RCA) here once our engineering team has finished its thorough investigation of the issue.

MONITORING about 1 year ago - at 10/04/2023 09:54PM

We are continuing to see a recovery for the authentication slowness and failures on DUO62 and we are monitoring the results.

Please check back here or subscribe to updates for any changes

IDENTIFIED about 1 year ago - at 10/04/2023 09:39PM

We have identified the issue causing authentication slowness and failures to load the Duo Prompt and are beginning to see recovery.
We are now working toward full resolution.

Please check back here or subscribe to updates for any changes.

INVESTIGATING about 1 year ago - at 10/04/2023 09:29PM

We are investigating an issue potentially impacting authentications on DUO62 deployment and are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.

Latest Cisco Duo outages

DUO78: Core Authentication Service failures - 10 days ago
[Multiple Deployments] Admin Panel Login Issues - 23 days ago
All Deployments: Automated Directory Sync Frequency Issues - 26 days ago
Multiple Deployments: Directory sync page access failure within the Admin Panel - 29 days ago
Multiple Deployments] Admin Panel log and API log delivery and retrieval failures - about 1 month ago

Cut Vendor Outage Costs with an Internal Status Page

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3249 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE