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Outage in Cisco Duo

Duo Support Phone System Issue

Resolved Minor
July 09, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an issue with reachability to the phone number listed on Duo's Admin Panel, as well as the Federal and VIP phone numbers. As a workaround, please use our other regionalized numbers found at https://duo.com/support or send an email to support@duo.com.
Components affected
Cisco Duo Phone Support

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/09/2024 06:13PM

We have resolved the issue impacting the support phone number listed on the Duo Admin Panel, as well as the Federal and VIP phone numbers.

IDENTIFIED over 1 year ago - at 07/09/2024 04:42PM

We have identified the issue impacting the support phone number listed on the Duo Admin Panel, as well as the Federal and VIP phone numbers and are working towards a resolution. As a workaround, please use our other regionalized numbers found at https://duo.com/support or send an email to support@duo.com.

INVESTIGATING over 1 year ago - at 07/09/2024 03:00PM

We are currently investigating an issue with reachability to the phone number listed on Duo's Admin Panel, as well as the Federal and VIP phone numbers. As a workaround, please use our other regionalized numbers found at https://duo.com/support or send an email to support@duo.com.

Latest Cisco Duo outages

Duo Phone Call Authentication Failure for US Based Carriers - 11 days ago
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Service Outage on DUO81 - about 1 month ago
Service degradation on DUO81 - about 1 month ago
All Deployments - Entra 504 Gateway Timeouts - about 1 month ago

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