Outage in Cisco Duo
AI Assistant First-Time Access Failures for EU Administrators
Resolved MinorIncident Report
Summary AI Generated
Cisco Duo experienced an 8.5-hour service incident where EU administrators were unable to access the AI Assistant for the first time, while existing users could continue using the service normally. The issue was identified as affecting only first-time access attempts in the EU region and has been fully resolved with normal functionality restored.
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 05/07/2026 10:40PM
The issue affecting first-time access to the AI Assistant for administrators in the EU has been fully resolved, and normal functionality has been restored.
IDENTIFIED
22 days ago - at 05/07/2026 04:30PM
We’ve identified a problem impacting first-time access to the AI Assistant for administrators in the EU and are actively working to restore normal access. We’ll continue to share updates as progress is made.
INVESTIGATING
23 days ago - at 05/07/2026 02:17PM
We are investigating an issue causing failures when administrators located in the EU attempt to access the AI Assistant for the first time. Any administrators who have used the Assistant before should still be able to at this time
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