Outage in Cisco Duo

All US Deployments: AI Assistant failures

Resolved Minor

May 18, 2026 - Started about 3 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Cisco Duo experienced a service incident where the AI Assistant feature stopped functioning across all US deployments. The issue was classified as minor and lasted approximately 5 minutes. The incident was under investigation with teams working to restore the AI Assistant functionality.

We are currently investigating an issue with AI Assistant not functioning on all US deployments and are working to correct the issue as soon as possible. Please check back here or subscribe to updates for any changes.

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Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 05/18/2026 08:30PM

The issue affecting AI Assistant functionality across all US deployments has been resolved, and full functionality has been restored. We will continue to monitor service performance to ensure stability.

MONITORING about 3 hours ago - at 05/18/2026 07:27PM

We have implemented mitigation measures and are observing improved AI Assistant performance. We are continuing to monitor success rates and overall service stability.

INVESTIGATING about 3 hours ago - at 05/18/2026 06:37PM

We are currently investigating an issue with AI Assistant not functioning on all US deployments and are working to correct the issue as soon as possible.

Please check back here or subscribe to updates for any changes.

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