Support ticket access (Zendesk)

Users are currently unable to login to our support system.

We are working with our provider to restore services and will provide further updates as further information is available.

Please contact +1-844-900-3962 if you need immediate support.

We apologise for the disruption and are working to restore access as soon as possible.

Access to the Dynatrace Support Portal has been fully restored, and users are now able to log in as expected. The service is operating normally.

We are currently monitoring the situation.

We apologize for the inconvenience caused and appreciate your patience.

We have identified that customers are still not able to access the Dynatrace Support Portal.

We are working with our provider to restore services and will provide further updates as further information is available.

Please contact +1-844-900-3962 if you need immediate support.

We apologize for the inconvenience and recommend monitoring this status page for further updates.

We have identified that customers are still not able to access the Dynatrace Support Portal.
Work with the service provider is ongoing to restore normal functionality. In the meantime, customers who need product support should email techsupport@dynatrace.com and include the relevant details of their request.

For additional information, please refer to:
https://community.dynatrace.com/t5/Heads-up-from-Dynatrace/Service-disruption-Support-ticket-access-Zendesk/ta-p/297165

We apologize for the continued inconvenience and recommend monitoring this status page for further updates.

Based on our current assessment, accessing the Dynatrace Support Portal is still not possible. Existing tickets can be updated and responded via e-mail. Chat functionality remains available, though some response delays may occur.

We are working with the service provider to fully restore normal functionality. In the meantime, customers who need product support can open chat or email techsupport@dynatrace.com and include the relevant details of their request.

For additional information, please refer to:
https://community.dynatrace.com/t5/Heads-up-from-Dynatrace/Service-disruption-Support-ticket-access-Zendesk/ta-p/297165

We apologize again for the inconvenience and recommend monitoring this status page for further updates.