Outage in Dynatrace Health
Latency and Slower Response in East US Deployment
Resolved Minor
August 12, 2026 - Started 4 days ago
- Lasted about 18 hours
Incident Report
Summary AI Generated
Dynatrace's East US deployment experienced increased latency and slower UI response times for approximately 17.5 hours, affecting some customers on the Dynatrace Product. The root cause was identified, and a series of changes were implemented to restore performance. The incident was resolved after normal performance was confirmed and the situation continued to be monitored.
We are investigating an issue that may cause some customers located in East US Deployment to experience increased latency and slower response times within the user interface. Our teams are actively engaged and working toward a resolution.
We will provide an update within two hours or before if progress has been made.
We apologize for the inconvenience and thank you for your patience.
We will provide an update within two hours or before if progress has been made.
We apologize for the inconvenience and thank you for your patience.
Components affected
Dynatrace Health Dynatrace ProductTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
4 days ago - at 08/12/2026 06:34PM
We are investigating an issue that may cause some customers located in East US Deployment to experience increased latency and slower response times within the user interface. Our teams are actively engaged and working toward a resolution.
We will provide an update within two hours or before if progress has been made.
We apologize for the inconvenience and thank you for your patience.
4 days ago - at 08/12/2026 08:16PM
We have identified the issue causing increased latency and slower response times within the user interface for some customers in the East US deployment.
Our team is working to restore expected performance. We will provide the next update within four hours, or sooner if additional progress is available.
We apologize for the disruption and appreciate your continued patience as we work to resolve this matter.
4 days ago - at 08/13/2026 12:27AM
We have identified the issue causing increased latency and slower response times within the user interface for some customers in the East US deployment.
We are currently implementing changes to restore expected performance. We will provide the next update at 01:30am UTC, or sooner if additional progress is available.
We apologize for the disruption and appreciate your continued patience as we work to resolve this matter.
4 days ago - at 08/13/2026 01:39AM
We have identified the issue causing increased latency and slower response times within the user interface for some customers in the East US deployment.
We are continuing to implement changes to restore expected performance. We will provide the next update at 05:30am UTC, or sooner if additional progress is available.
We apologize for the disruption and appreciate your continued patience as we work to resolve this matter.
4 days ago - at 08/13/2026 03:46AM
We have implemented changes to address the increased latency and slower response times within the user interface that some customers in the East US deployment experienced.
We are currently observing normal performance and will continue monitoring the situation prior to resolving this incident.
If you experience further issues, please raise a support case.
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