Outage in Dynatrace Health
Gen3 apps and queries impacted for environments in US-East-1
Resolved Minor
October 09, 2026 - Started 7 days ago
- Lasted about 14 hours
Incident Report
Summary AI Generated
A minor incident affecting Dynatrace Health in US-East-1 caused errors, failures, and delays for a limited number of customers running DQL queries or using Gen3 apps that rely on them. The issue persisted for approximately 13.5 hours while teams investigated and tested mitigation strategies. Mitigation was successfully applied, with improvements observed, and the situation continued to be monitored.
We are aware of an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.
Components affected
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Latest Updates ( sorted recent to last )
7 days ago - at 10/09/2026 05:42PM
We are aware of an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.
7 days ago - at 10/09/2026 06:49PM
We are continuing to investigate an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.
7 days ago - at 10/09/2026 07:53PM
We are continuing to investigate an issue affecting a limited number of customers using Gen3 apps. Impacted customers may experience errors, failures, or delays when running DQL queries or using Gen3 apps that rely on these queries.
Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for any disruption this may cause. We will provide another update within the next hour, or sooner if additional information becomes available.
7 days ago - at 10/09/2026 08:57PM
We are continuing to test out mitigation strategies. Our teams are actively investigating the issue and working to restore normal service as quickly as possible.
We apologize for any disruption this may have caused. We will provide further updates as more information becomes available.
7 days ago - at 10/09/2026 09:42PM
We have applied mitigation and we are seeing improvements.
We will continue to monitor the situation closely over the weekend and provide a further update once more information is available.
We appreciate your patience as we work to fully resolve this issue.
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