Outage in Dynatrace Health
Support Portal Login Issues for a Subset of Customers
Minor
October 16, 2026 - Started about 2 hours ago
Incident Report
We are aware and actively working to mitigate an issue affecting access to our support portal. Some customers may be unable to sign in or may encounter error messages during login.
For immediate assistance with a critical issue, please call our support hotline at 1-844-900-3962 if you are unable to access the portal.
We will provide an update within the next hour, or sooner if more information becomes available.
We apologize for the disruption and appreciate your patience as we work to restore access.
For immediate assistance with a critical issue, please call our support hotline at 1-844-900-3962 if you are unable to access the portal.
We will provide an update within the next hour, or sooner if more information becomes available.
We apologize for the disruption and appreciate your patience as we work to restore access.
Components affected
Dynatrace Health Dynatrace ecosystem servicesTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 2 hours ago - at 10/16/2026 04:01PM
We are aware and actively working to mitigate an issue affecting access to our support portal. Some customers may be unable to sign in or may encounter error messages during login.
For immediate assistance with a critical issue, please call our support hotline at 1-844-900-3962 if you are unable to access the portal.
We will provide an update within the next hour, or sooner if more information becomes available.
We apologize for the disruption and appreciate your patience as we work to restore access.
about 1 hour ago - at 10/16/2026 04:59PM
We continue to investigate login issues affecting some customers accessing our support portal. Affected customers may be unable to sign in or may encounter error messages during login.
For any critical issues, please call our support hotline at 1-844-900-3962 for immediate assistance rather than relying on portal access while the investigation continues.
We will provide an update within the next two hours, or sooner if more information becomes available.
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