Outage in Dynatrace
EdgeConnect Service Disruption Impacting Some US East Environments
Resolved Minor
September 30, 2026 - Started 2 days ago
- Lasted about 15 hours
Incident Report
Summary AI Generated
A Dynatrace EdgeConnect service disruption lasting approximately 14.7 hours affected a limited number of US East customer environments, preventing problem notification workflows from functioning correctly. A temporary workaround was made available via support throughout the investigation period. The environment was stabilized after roughly 4.5 hours, restoring EdgeConnect access without requiring the workaround, with teams continuing to monitor and work toward full resolution.
We are aware of an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. A temporary workaround is available; please contact support team for guidance on applying it.
Our teams are actively investigating the root cause and working with urgency to restore a permanent fix.
We will provide another update within the next hour, or sooner if further information becomes available.
We recognize the importance of timely notifications to your operations and are treating this as a priority. Thank you for your patience.
Our teams are actively investigating the root cause and working with urgency to restore a permanent fix.
We will provide another update within the next hour, or sooner if further information becomes available.
We recognize the importance of timely notifications to your operations and are treating this as a priority. Thank you for your patience.
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Latest Updates ( sorted recent to last )
2 days ago - at 09/30/2026 05:11PM
We are aware of an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. A temporary workaround is available; please contact support team for guidance on applying it.
Our teams are actively investigating the root cause and working with urgency to restore a permanent fix.
We will provide another update within the next hour, or sooner if further information becomes available.
We recognize the importance of timely notifications to your operations and are treating this as a priority. Thank you for your patience.
2 days ago - at 09/30/2026 06:02PM
We are continuing to investigate an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. A temporary workaround remains available; please contact support teams for guidance on applying it.
Our teams remain focused on identifying the root cause and advancing mitigation efforts toward a full resolution. We will provide another update by 8pm UTC, or sooner if further information becomes available.
We recognize the importance of timely notifications to your operations and are treating this as a priority. Thank you for your patience.
2 days ago - at 09/30/2026 08:09PM
We are continuing to investigate an issue affecting EdgeConnect service availability in a limited number of customer environments. During this period, workflows that rely on EdgeConnect to deliver problem notifications may be impacted. While a temporary workaround is available, our teams remain actively engaged in developing and validating a permanent fix.
If your environment is affected, please contact Support for guidance on applying the workaround. Our teams are prioritizing resolution efforts and will continue to provide updates as progress is made. We will provide another update by tomorrow 8AM UTC, or sooner if further information becomes available.
We recognize the importance of timely notifications to your operations and are treating this matter with urgency. Thank you for your continued patience as we work toward full resolution.
2 days ago - at 09/30/2026 09:35PM
We have stabilized the environment affected by the EdgeConnect service availability issue. As a result, customers should now be able to access EdgeConnect without performing the previously communicated workaround.
Our teams remain actively engaged in the work needed to reach full resolution. We will continue to monitor service behavior closely and provide updates as progress is made. We will provide another update by tomorrow 8AM UTC, or sooner if further information becomes available.
We are sorry for the inconvenience and thank you for your continued patience as we work toward full resolution.
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