Outage in Eagle Eye
Incident in AIR Production UK
Resolved Major
October 20, 2026 - Started 27 days ago
- Lasted about 6 hours
Incident Report
Summary AI Generated
Eagle Eye's AIR Production UK environment experienced a major incident lasting approximately 5.7 hours, affecting the AIR dashboard, Wallet and Resources endpoints, and the POS API. The cause was identified during the incident, with services restored progressively — the dashboard recovered first, followed by the Wallet and Resources endpoints, and finally the POS API. The technical team resolved the issue and moved to monitoring to confirm system stability.
We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it.
Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.
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Latest Updates ( sorted recent to last )
MONITORING
26 days ago - at 10/20/2026 08:56AM
This is an update regarding the incident. Our technical team has successfully addressed the issue and is actively monitoring the system to ensure stability.
The current status can be seen on our status page https://status.eagleeye.com/.
IDENTIFIED
26 days ago - at 10/20/2026 08:32AM
The Wallet and Resources endpoints are processing requests and we are monitoring these. We are continuing to resolve the issue on the POS API endpoint.
IDENTIFIED
26 days ago - at 10/20/2026 08:26AM
We are continuing to recover the impacted services.
IDENTIFIED
26 days ago - at 10/20/2026 08:23AM
We have identified the cause of the problem and are working on a solution.
The current status can be seen on our status page https://status.eagleeye.com/.
IDENTIFIED
26 days ago - at 10/20/2026 08:01AM
The AIR dashboard is now operational, and we are working on the additional services.
IDENTIFIED
26 days ago - at 10/20/2026 07:40AM
We are currently working on restoring services in this region.
IDENTIFIED
26 days ago - at 10/20/2026 07:18AM
We are continuing to work on the resolution to this issue.
IDENTIFIED
27 days ago - at 10/20/2026 06:50AM
We have identified the cause of the problem and are working on a solution.
The current status can be seen on our status page https://status.eagleeye.com/.
IDENTIFIED
27 days ago - at 10/20/2026 06:40AM
We have identified the cause of the problem and are working on a solution.
The current status can be seen on our status page https://status.eagleeye.com/.
INVESTIGATING
27 days ago - at 10/20/2026 06:31AM
We are currently experiencing an incident. Our team is aware of the issue and is working diligently to resolve it.
Please see our status page at https://status.eagleeye.com/ we shall post updates as soon as more information is available.
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