Outage in Easypost
Partial Outage for Canada Post
Resolved MajorIncident Report
Summary AI Generated
Easypost experienced a 21.3-hour partial outage affecting Canada Post wallet accounts, preventing customers from rating or purchasing shipping labels due to system errors. The issue was identified and resolved through collaboration between Easypost and Canada Post, with a fix successfully implemented to restore normal wallet account operations.
Customers using Canada Post wallet accounts may experience errors rating or buying labels. We are in contact with Canada Post and working to resolve this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/22/2026 10:36PM
This incident has been resolved. Canada Post wallet accounts are operating normally.
MONITORING
2 days ago - at 05/22/2026 09:08PM
The fix appears to be holding. It is our fervent hope that this issue is now resolved. We will continue to monitor to ensure it doesn't recur.
IDENTIFIED
2 days ago - at 05/22/2026 08:37PM
Working with Canada Post, we have identified the issue and are rolling out a fix. Wallet customers should start to see improvement soon. We are continuing with remediation on our side as we roll out the fix.
INVESTIGATING
2 days ago - at 05/22/2026 04:35PM
We are in contact with Canada Post and continuing to work to resolve this issue.
INVESTIGATING
3 days ago - at 05/22/2026 01:18AM
Customers using Canada Post wallet accounts may experience errors rating or buying labels. We are in contact with Canada Post and working to resolve this issue.
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