Outage in eazyBI

On some sites, the Assets object schema and the Assets custom fields import give an error.

Resolved Major
September 15, 2025 - Started 6 days ago - Lasted 4 days
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
eazyBI Web App
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 09/19/2025 05:48AM

This incident has been resolved.

MONITORING 3 days ago - at 09/17/2025 10:28AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 09/17/2025 08:18AM

UPD from Atlassian.
Apologies for the delay! Our Engineering team is still investigating this and will let you know as soon as we get an update!

IDENTIFIED 5 days ago - at 09/15/2025 02:10PM

UPD. Sep-16. The problem is escalated to Atlassian. Their response so far:

There is an internal incident open and Atlassian teams are working on the fix. They were able to reproduce the issue and are working on the resolution. We will keep you updated on this.

INVESTIGATING 6 days ago - at 09/15/2025 06:03AM

We are currently investigating this issue.

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