Outage in eazyBI
Jira user authorization problems in eazyBI app
Resolved MajorIncident Report
Summary AI Generated
A major incident lasting approximately 9 hours affected eazyBI's web app due to Atlassian failing to issue UserAuthTokens, causing Jira user authorization failures. eazyBI implemented a user token caching solution and restarted imports on affected sites while Atlassian investigated their side of the issue. The incident was fully resolved by the end of the day.
We are currently investigating this issue.
Components affected
eazyBI Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/26/2026 05:34PM
This incident has been resolved.
MONITORING
about 1 month ago - at 06/26/2026 03:11PM
We have implemented a solution for user token caching, and the imports in failing sites are restarted.
IDENTIFIED
about 1 month ago - at 06/26/2026 01:35PM
Atlassian user authorization is failing as UserAuthTokens are not being issued. Atlassian has acknowledged the incident and is currently investigating: https://developer.status.atlassian.com/incidents/bxjnkxmt6p8r
INVESTIGATING
about 1 month ago - at 06/26/2026 08:30AM
We are currently investigating this issue.
Latest eazyBI outages
We’re currently experiencing an eazyBI outage. Our team is investigating and working to restore service - about 1 month ago
Data import gives an error on several eazyBI sites when importing project roles dimensions - about 2 months ago
Slowness of data imports in eazyBI app - 2 months ago
eazyBI app unavailable - 3 months ago
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