Outage in eazyBI
Time to SLA data import failures
Resolved MinorIncident Report
Summary AI Generated
Starting October 26 at 13:00 UTC, Time to SLA data imports from Jira Cloud failed with HTTP 403 errors, affecting Jira Cloud sites with data residency for approximately 22 hours. The root cause was identified and a fix was deployed on October 28, with affected imports automatically restarted. The incident was fully resolved on October 28 at 16:06 UTC.
Since October 26, 13:00 UTC, some imports of Time to SLA data from Jira Cloud have been failing with an HTTP 403 (not authorized) error. We are investigating the cause.
Components affected
eazyBI Web AppTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 10/28/2026 02:06PM
This incident has been resolved.
MONITORING
18 days ago - at 10/28/2026 11:48AM
We have deployed a fix for the HTTP 403 errors in Time to SLA data imports on Jira Cloud sites with data residency. Imports for the affected accounts have been restarted and will be picked up by the queue. You don't need to change your API token.
We are monitoring the results.
IDENTIFIED
19 days ago - at 10/27/2026 09:58PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
19 days ago - at 10/27/2026 03:44PM
Since October 26, 13:00 UTC, some imports of Time to SLA data from Jira Cloud have been failing with an HTTP 403 (not authorized) error. We are investigating the cause.
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