Outage in EBSCO

SSO Authentication errors

Resolved Minor

December 15, 2022 - Started about 3 years ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.

Components affected

EBSCO host Research Databases EBSCO Discovery Service EBSCO eBooks EBSCO host Collection Manager EBSCO Additional Services

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Latest Updates ( sorted recent to last )

RESOLVED about 3 years ago - at 12/15/2022 08:34PM

The issues customers reported are now resolved. If you continue to experience an issue, please contact Customer Support. We apologize for the inconvenience.

MONITORING about 3 years ago - at 12/15/2022 04:15PM

We appreciate your patience while we investigated the reported system issue. Customers should no longer be seeing errors accessing EBSCO Experience Manager, Ebsco Collection Manager or EBSCO database products other than when using SSO Authentication.

Users may still be experiencing errors when attempting to access EBSCO products using SSO authentication. We are continuing to investigate and resolve the issues and will provide additional updates as information is available.

INVESTIGATING about 3 years ago - at 12/15/2022 03:54PM

We are continuing to investigate this issue.

INVESTIGATING about 3 years ago - at 12/15/2022 03:46PM

We have received reports of an issue. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

INVESTIGATING about 3 years ago - at 12/15/2022 03:05PM

We are currently investigating this issue.

Latest EBSCO outages

Service Issue Reported – Holdings Management - 3 days ago

Service Issue Reported – Intermittent eBook Access Issues - 13 days ago

Service Issue Reported – Personalization Services are down - about 1 month ago

Service Issue Reported –EBSCO eBooks - about 1 month ago

Service Issue Reported – Error When Accessing eBooks via EZProxy - 2 months ago

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