Outage in EBSCO

Delay in eBooks and Flipster orders

Resolved Minor

April 29, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

Due to the previously reported issue which impacted eBook orders, there is now a backlog of orders to be processed which our systems are currently working through as quickly as possible. As a result, orders placed starting Friday may be delayed in fulfilling through to EBSCOhost. This affects orders through GOBI, ECM, OASIS, and orders placed through Sales reps. Please note: orders can be placed but access will not be available to the end user on EBSCOhost until the backlog of orders has been cleared.

Components affected

EBSCO GOBI EBSCO Flipster EBSCO eBooks

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 04/29/2024 10:09PM

This incident has been resolved.

INVESTIGATING over 1 year ago - at 04/29/2024 07:47PM

Due to the previously reported issue which impacted eBook orders, there is now a backlog of orders to be processed which our systems are currently working through as quickly as possible. As a result, orders placed starting Friday may be delayed in fulfilling through to EBSCOhost. This affects orders through GOBI, ECM, OASIS, and orders placed through Sales reps.
Please note: orders can be placed but access will not be available to the end user on EBSCOhost until the backlog of orders has been cleared.

Latest EBSCO outages

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Service Issue Reported –EBSCO eBooks - about 1 month ago

Service Issue Reported – Error When Accessing eBooks via EZProxy - 2 months ago

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